What is your return policy?
Items are accepted for credit or exchange if returned in new/saleable condition within 30 days of purchase. A refund or exchange will be made as requested by the purchaser. For your protection, credit card information used to make your purchase is not retained in our system. Please contact us with this information if a credit is due to your account.
Are there any items that are non-returnable?
Beds, pillows and opened bedding are not accepted for returns or exchange. Used or laundered bedding is not returnable.
How can I return an item?
Please ship your returned item by insured, traceable mail. This service is offered by USPS, UPS, FedEx and other carriers. We will need to contact you for your credit card information if a credit or additional charge is required. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:
Hilton - Hotels at Home
208 Passaic Avenue
Fairfield, NJ 07004